Privacy Policy

1.1 Introduction

Omcare Late Night Pharmacy is committed to protecting your privacy and handling your personal information safely, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and share personal information when you use our website, contact us, use our pharmacy services, book appointments, request advice, or access NHS or private pharmacy services.

1.2 Who We Are

For data protection purposes, Omcare Late Night Pharmacy is the Data Controller for personal information we collect and process.

1.3 Information We May Collect

We may collect:

• Name
• Address
• Date of birth
• Telephone number
• Email address
• NHS number
• GP practice details
• Prescription information
• Medication history
• Allergies
• Medical conditions
• Consultation notes
• Vaccination records
• Delivery information
• Payment information where applicable
• Website usage data, including IP address and cookie data

Health information is classed as special category data and is handled with additional safeguards.

1.4 How We Use Your Information

We use your information to:

• Provide NHS and private pharmacy services
• Dispense prescriptions
• Deliver medicines where requested
• Provide clinical consultations
• Book and manage appointments
• Contact you about prescriptions, medicines or services
• Maintain clinical and legal records
• Process payments
• Respond to enquiries and complaints
• Improve our website and services
• Comply with NHS, legal, professional and regulatory obligations

1.5 Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with a legal obligation
• Provision of health or social care
• Legitimate interests
• Consent, where required

Where we rely on consent, you may withdraw consent at any time.

1.6 Sharing Your Information

We may share information where necessary with:

• Your GP practice
• NHS organisations
• NHS England
• Integrated Care Boards
• Hospitals and other healthcare professionals
• Prescription processing and pricing authorities
• Delivery providers, where required
• IT and website service providers
• Professional regulators
• Law enforcement or legal authorities where required

We do not sell your personal information.

1.7 Data Security

We use appropriate safeguards to protect your information, including secure systems, password protection, access controls, staff confidentiality training and secure communication methods such as NHSmail where appropriate.

1.8 Data Retention

We only keep personal information for as long as necessary for clinical, legal, regulatory, accounting or business purposes.

Prescription, clinical and consultation records are retained in line with applicable NHS, legal and professional requirements.

1.9 Your Rights

You have rights under data protection law, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion where applicable
• Restrict processing
• Object to processing
• Withdraw consent where consent is used
• Complain to the Information Commissioner's Office

1.10 Contact About Privacy

For questions about this Privacy Policy, please contact:

You may also contact the Information Commissioner's Office if you are unhappy with how your information has been handled.